 |
Our Policies:
1. Pricing
Policy
Price, specification, and terms
are subject to change without notice. Ultimate Computer Systems is
not responsible for errors in typography and/or photography of product
literature. All equipment and parts come with the original manufacturer’s
warranty and corresponding technical support. Ultimate Computer Systems does
offer technical support on a per product basis.
2. Return Policy
All sales are
final. (Please note that this is due to market variation) Returns/Refunds
will only be processed, on defective product, within 30 days of sale and
are subject to testing and verification. All returns for credit are
subject to a 15% restocking fee based on current price, and must be
completed within 30 days of the invoice date. Shipping charges are
non-refundable. No refund after 30 days.
3.
Warranty Policy
Ultimate
Computer Systems warrants that product is free from
defective material and workmanship and, subject to the conditions stated
herein, agrees to repair or replace, in accordance with the manufacturer's
warranty from the date of the original retail purchase, without charge for
parts and/or labor. The
warranty period is one year -
unless otherwise stated. This warranty is limited to the original
purchaser and is not transferable. Damage caused by misuse, or
negligence, is not covered by warranty and will incur a charge for
replacement parts and a $65.00/hour labor charge.
Ultimate Computer Systems is a distributor only. Products sold by Ultimate Computer Systems are
not manufactured by Ultimate Computer Systems.
However, the products may be covered by each manufacturer's warranty
policy (if any) for service, and support. Ultimate Computer Systems
assigns and passes through to the Customer any manufacturer’s
warranty. The Customer
acknowledges that it shall have recourse only under such warranties and
only against the manufacturer of the products. Ultimate Computer Systems
makes no representation or express warranty with respect to the product,
except those stated in this document. Ultimate Computer Systems
disclaims all other warranties, express or implied, as to any such
product, including and without limitation, the implied warranties of
merchantability and fitness for a particular purpose, and any implied
warranties arising from statute, trade usage, course of dealing, or course
of performance.
4.
Return
Procedure:
i) Obtain an RMA Number
ii) Pack Equipment carefully, using original
packaging
iii) Enclose all original Product
Documentation
·
If you are returning
a defective item, contact support@ucsca.com to obtain an RMA number. Product returned to Ultimate Computer Systems
without a valid RMA number will be discarded.
·
Please be as
specific as possible when stating the reason for returning the
equipment.
·
RMA numbers are
valid for 21 days after being issued. Product must be received by Ultimate Computer Systems
within this time period.
·
Defective items
being returned must be packaged as if they were new. I.e. items must be packaged in the
original packaging and all product documentation must be included. Returned items packaged in any
other manner may invalidate both the RMA and the warranty.
5.
Service Fee (Please
Read)
Items returned to Ultimate Computer Systems as
defective, or for repair under
warranty, must have the issue clearly stated - It is recommended that, if
possible, you have the equipment tested by a qualified technician - prior to
returning the part. If the
item proves to be in working order, and not defective, Ultimate Computer Systems will
charge a $65.00 fee for testing and processing. Items returned
for repair, that do not fall under warranty, will incur costs for parts
and a service fee of $65.00/hour. The customer will be notified if
charges apply, prior to any costs being
incurred.
|